Free domestic shipping for orders over AUD250

We hope you’ll love everything you order from us, but if something isn’t quite right, here’s how it works.
Please note that Freckl doesn’t currently offer free returns or exchanges for selection errors, change of size, or change of mind. We also reserve the right to decline a return or exchange where the item isn’t returned in the condition set out below.

BEFORE YOU RETURN

  • Email us at enquiry@frecklstudio.com within 3 days of receiving your order to start a return or exchange
  • Items must come back in original condition — unworn, unwashed, with all tags attached. Items that don’t meet these conditions will be returned to you at an additional charge
  • Please use a reliable, trackable service and send us the tracking number once your return is on its way. We’re not able to take responsibility for returns lost or damaged in transit
  • For hygiene reasons, swimwear, earrings and undergarments can’t be returned or exchanged
  • We offer refunds to the original form of payment. Depending on your payment method, funds can take 1–5 business days to come through

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Measurements and colours

Our measurements are taken by hand with the garment laid flat and may vary by up to 3cm. Colours may also look slightly different on screen depending on your device and lighting, though we photograph our pieces as accurately as we can. Variations within these ranges are a normal part of how the clothes are made and photographed, and aren’t considered a fault.

If something arrives and it isn’t right for you, please get in touch and we’ll help you sort it out.

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Faulty or damaged items

Every order is checked during packing, but in the unlikely event something arrives faulty or defective, please email us as soon as you notice — ideally within 3 days of receiving your order — and we’ll treat it as a priority. Include your order number, a clear photo of the issue, and a short description.

An item is considered faulty if it arrives damaged, or if a manufacturing fault appears within 3 months of purchase. Items missing hangtags or washing labels, or damaged through wear and tear, accident or misuse, aren’t considered faulty.

Where an item is faulty, you can choose a free replacement or a refund. Nothing in this policy limits your rights under the Australian Consumer Law.

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Selection error, change of size, or change of mind

These returns can be processed within 3 days of receiving your order.

Original shipping fees are non-refundable and will be deducted from your refund, and return postage isn’t covered. If you’d like to exchange, a re-shipping fee applies — we’ll quote this by email based on your delivery address before anything is processed.

Once you’ve logged your return, we’ll confirm any costs that will come out of your refund before we process it.

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Preorders

Preorder pieces are made specifically for you after your order is placed.

You can cancel a preorder free of charge by emailing us within 12 hours of placing your order. After that point the piece has been committed into production, so a $9 handling fee is deducted and the balance refunded to you.

Where a special preorder item is returned to us, a $9 handling fee is also deducted from your refund. This doesn’t apply if the item is faulty.

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Next steps

Once we’ve received your item and confirmed it’s in its original condition, we’ll process your refund, less any deductions, within 3 business days.